RETURN POLICY (English translation for convenience — the French version prevails)

Policy duration

In accordance with the Code de la consommation (French Consumer Code), our return policy lasts 14 days from the receipt of your item.

If 14 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Eligibility requirements

To be eligible for a return, your item must:

• be unused (brand new),
• be in the same condition as when you received it,
• imperatively be returned in its emballage d’origine,
• be accompanied by a valid return tracking number.

Articles non retournables

In accordance with Article L221-28 of the Code de la consommation (French Consumer Code), the right of withdrawal cannot be exercised for digital content (TTRPG Maps) if performance has begun with the consumer's prior express consent and express waiver of their right of withdrawal. By accessing digital resources, you waive the digital portion of the refund.

• Software or downloadable digital content,
• Cartes-cadeaux,
• Items damaged by the user.

Proof required

A receipt or proof of purchase is required for all returns.

⚠️ Never return your purchase directly to the manufacturer. Only the address indicated below is valid.

Remboursements partiels

Partial refunds are applied if:

• The item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• The digital service included in the pack has already been consumed/activated.
• The item is returned after the legal deadline of 14 days.

Refund Procedure

Once your return is received and inspected:

• You will receive an email confirming receipt.
• We validate the approval or rejection of the refund based on the condition of the equipment.
• If approved, the refund will be credited to your original payment method within 5 to 10 business days.

Shipping & Tracking Number (MANDATORY)

Returns must be sent exclusively to the following address:

ATTENTION : The use of a shipping service with a tracking number is mandatory. You must communicate this number to us by email as soon as the package is sent.

Without a valid tracking number proving receipt of the package at our premises, no refund can be processed in the event of loss by the carrier.

Return shipping costs are your responsibility and are non-refundable.

Assistance

For any questions regarding your return, contact the guild: lumxshop@gmail.com